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Free 24/7 Online Support-RCIC

Important note: We do not reply support related email message without first receiving support form. Our staff does not provide or offer any personal computer or software-related technical assistance or training to members. If you still encounter problems in this situation, please try to explore a solution via the following common questions/issues. If you still face difficulty and cannot find a solution, then submit a support ticket form which is available at the bottom of this page.  

New,PUAR Service for R1 and Bundle Member: Effective April 18, 2018, All Bundle Program registrants and R1 members will be eligible to receive 100% FREE PUAR Support services in the following areas;  If you are P.D.L.E.S. R1 or Bundle CPD program member with an active subscription / registration use the following the link to access PUAR compliance support related documentation 

Click here for PUAR Support R1 & Bundle Members Only meeting the above criteria

   

Common Q & A   Click here for support ticket form              Refunds Policy  All CPD events for RCIC's are presented, facilitated and delivered on behalf of Muhammad Watto (RCIC) as an approved CPD speaker/provider directly or indirectly. The registrant is requested to verify the accreditation status of individual event/course from respect regulator's website before completing the registration. CPD House, LAPEC, PDLES will issue a full refund if the regulator rejects CPD credits  within the respective registration year if the rejection is due to provider's fault.  Please use this link for detailed refund policy and instructions.

Q- How to Register a CPD Bundle program if I am Existing PDLES Regular Member

A- Existing Member - How To Register:  If you are a current P.D.L.E.S.  member under any level, You must login first by using your email and password and then from via "profile" (From the log in button available in the top right corner) and then click on"change membership level" link accessible within "membership details" section of your profile. From here you will be able to select the specific bundle you wish to purchase.

Further instructions for non-members on how to register etc are available at the bottom of respective bundle program page. 

Q- Have paid but not received event instructions, or has not received a copy of an invoice?

A- This information is processed and relayed instantly via email on record by the system automatically. If your email is incorrect or our email falls into your spam/junk folder, you may not get it. Our system automatically sends a copy of invoice instantly via email once paid. It is registrants responsibility to keep track of such record to avoid such situation at last minute. 

Our current new system is in place since June 22, 2017, and contains all record from this date onwards.

If you have registered a program before June 2017 then proof of payment and invoice had been sent to you via the older system via email instantly, you have to look for a copy of invoice which was sent to you when you had registered or you may use an alternate proof of payment which could be a copy of credit card statement for that payment in lieu which is also an acceptable method.

Q- Cannot access my profile/account and print invoices and past records?

A- First log (Use a desktop or laptop computer not a smart phone) in to your online CPD House profile by logging into your account from top right corner of this page. You have to use the same email address used while creating account or membership profile or Use the link for support policy and options. Once you are logged in go to your profile page by clicking on button under your name and look for link names invoices and payments and explore options.

Q- Tax Receipts for Non-Vocationla or CPD Program?

 A- Generally tax certificates are issued on Vocational programs on a T2202A CRA form. CPD events or non-vocational programs do not fall under vocational programs or similar benefits for tax purposes. However, if you wish to claim a tax credit for CPD education, you may use a copy of your event or program invoice or proof of payment for such program and report it as related educational expense head in your tax return. 

For further information, please contact your tax consultant or CRA and if there is any additional document or information required, that has to come from them and along with copy required demand or ruling.

We do not offer any other certificate or letter or a special invoice for CPD events or programs.

Q- I can access/watch video CPDs for some events now, which have future presentation dates. Can I claim CPD credits for those now?

A: Various CPD events are presented in a live format at multiple times and dates in that specific calendar year and they are all approved by the regulator. We allow/provide free access to the same event in video CPD format before the next presentation schedule but each event has its respective future presentation dates / expiry period. To claim CPD credits from the regulator, you have to follow the date and time related to your registration detail and the agenda even if you have viewed or access to video CPD before the date on your agenda. For further ruling and guidance on this and if you have watched the video once and there is no change in the contents of the program or agenda, please contact your regulatory body.

Q- I have noticed that my expiry date on the website appears to me be as December 15 or Jan 1, what this means? Will I still have an access to my courses and be able to claim them after this date?

A- Expiry of P.D.L.E.S. R1 or Bundle CPD Programs means that, you will not have access to the program after this date. After these dates, the R1 member will not be able to register CPD at 98% and Bundle program members will not have access to the program page.

However, there is no restriction to claim CPD credits from the regulator according to its CPD regulations at any time during the current year or by January 31.

Membership duration/expiry: P.D.L.E.S. & CPD Bundle program membership fee will be applied to a period starting from January 1 and ends on December 15, or December 31 each respective year. It does not matter when the application is received or approved; membership fee remains the same and is not calculated on prorated basis. 

Membership Expiry Dates per level and event access policy:

  • PDLES R1 membership subscription expires: December 15.
  • CPD Bundle Program membership subscription expires: December 31.
  • Access to all CPD events in video format expire: December 31.

Q- When I log into my profile I see a message to renew my membership by December 15 or Jan 1. What this means and do I have to?

A- This is simply a system generated message to remind the member of his/her renewal. Renewal is not mandatory. We recommend member NOT to renew it until we announce new details or registration is marked as open or have an active link to register. After expiry, your membership level will be changed to a regular PDLES or Lapsed either way your profile / documentation will be saved for future record.

Q- Will I get a CD-DVD for video CPD or download to my computer?

A: No, we provide secure access to all video CPD online from our website. We dont mail out DVDs or allow download.

Q- I have registered for a bundle CPD program and did not receive passwords and documents for related events?

A- We do not email passwords and link to videos for the bundle registration, for the bundles you are given access to a program page with links, passwords, and documents for the videos in the bundle.

You must be logged on to the website to have access to the bundle page where the passwords and links to the video are given to you on one page.

Once logged on the Bundles should be accessible automatically or through the top menu bar, as a drop-down option under "CPD PROGRAM LOG IN (RCIC)".

On the bundle page, the column next to the event title is the password. (Each video has its own unique password, also do not copy and paste the password to ensure that it is entered correctly.) 

Also please keep in mind that certain events have been presented earlier in the year, and if there is no change in what needs to be taught, this allows us to give you access to there videos earlier then the date specified on the agenda for your convenience. Even though you have access to view the event earlier you must wait until the agenda presentation date to claim you hours.

You must also use the date mentioned on the agenda to claim your hour.

Q-What if one or more videos is expired in a bundle CPD program?

A- Access to all videos is available on our system until December 31. So there should be no problem to view them again. 

Most of the videos are repeated later in the year without any change in contents or material and are still valid approved CPDs. Please refer to ICCRC website CPD status page and check the expiry date of all videos in question and if they are valid, you are good.

Regarding claiming credit and filling up ICCRC forms, you have to follow related agenda for that date and other documents.

For further guidance please refer to ICCRC CPD regulations or contact them.

You can also register for a free webinar on how to claim CPD credit. 

Q-I purchased a bundle earlier in the year and have missed the ICCRC expiry date?

A-The ICCRC has its own set of expiry dates  that we do not have a control over; and dates these can be seen in large font on your bundle page from the moment you purchase the bundle. 

We have our own expiry date which refers to "access"; meaning you can view these event from our side until the end of the year, this does not effect the ICCRC expiry date.

The replacement policy for expired events is also only applicable for member who may have bought a bundle, but at the time of purchase an individual event had expired. Meaning prior to them having purchased the bundle a video may have expired in which case they would receive a replacement for that one expired video in there bundle.

It is the members own responsibility to ensure that they comply with the ICCRC expiry date.

Please keep in mind that many of the events in the bundles are repeated through out the year either individually or in another bundle and are given new expiry dates by the ICCRC, which may be valid now. You may contact the ICCRC to have them work out a solution for you.

Q- How to register for CPD event on regular fee?

A-Simply click on desired event/course link and follow instructions.

Q- How to register for CPD event under discount membership level?

A-First Log in to your CPD House profile from top right member login section; then use the event or course link, selected your fee level for payment and apply

First, you have to log in then you have to pick and register each event individually and then register. Once registration is complete, then you will receive email instructions to access individual CPD event via email.

Q: How to access or play Video program online? 

Look for an email sent to you after successful event registration containing step by step instructions to video CPD. If you cannot find this email in your inbox, try locating this in your spam folder.

In above instructional email message, you will find two steps under event detail link, one indicating a link to login secured page and the other for a secure password (All capitals letters). You will need to use that link and password to log into secured CPD video page. Remember, event detail link is not the video link, and your P.D.L.E.S. profile login password is not the password for secured video CPD page.

Q-How I can claim the discount at R1 level for a purchased video?

A- You have to log in as member via login boxes and then register for any event for applicable discount

Q-How to Register for a CPD Event or Course:

A- If you are a registered P.D.L.E.S. member under a given discount level, you must login first and then access or start registration. All others simply proceed to registration via the registration links available on selected program page.

Q- How to Access CPD CPD Bundle Program page

A- Once you have successfully subscribed to the program and paid the invoice, simply logout and then log in again. You will be automatically landing on your program page.  Read all contents carefully and apply. 

If you are a returning user within the subscription period first, you must login: You will be automatically directed to the page related to your program. 

In case you navigate away from your program page and wish to go back to the subscribed program page, then please pay attention and look for your program under CPD PROGRAM LOG IN (RCIC) access link/button on top menu bar. Move your mouse cursor on that button and click on your subscribed program in sub-menu link/button. You will see your course/program link in sub-menu bar. Simply click on related course button and access the program. 

Q: How to retrieve past invoices or update an existing or past profile and retrieve information (RCIC)

A: First you have to log into your CPD House profile from top right log in section and update/retrieve information from your profile page. For invoices, alternately you may also use your credit card statement as proof of payment.

Q-How to upgrade/change P.D.L.E.S. membership level:

A- If you are an existing P.D.L.E.S. member at any level, you have first to log into cpd house profile from top right corner log in section, then from your profile page; you have to use the button to upgrade or change membership level for a selected program.

Q- How do I find if I am already a P.D.L.E.S. Member:

A- You may use this link to check your name and level of membership from members directory or log in from top right corner and see your status from your profile page

Q- Have not received a copy of agenda, or have lost a copy of agenda and other documentation?

A- For live sessions, this information is instantly provided via email with event registration confirmation message, notes are also provided via email within 12-24 business hours from the live event date and time. For video sessions member is required to download from the link with event confirmation message. No agenda or material is available for free archived videos section. If you have deleted or lost email, you may request a duplicate copy. Use this link to support policy and options.

Q- Cannot find video or web login link?

A- This information is available within the same email containing event confirmation relayed to the member after completion of registration. Please look for that email and read instructions carefully; if you have lost or deleted it by accident, you may request a duplicate copy. Use this link for policy and options.

Q- What if video access page says, video not available visit again?

A- You might have registered for a program which will be presented in future date and time, please pay close attention to your program title and then check its presentation date from relevant registration details. The video will be available in 24 business hours from the date of it live presentation.  If video has been presented and you still cannot access, send support ticket for further assistance. 

Q- How to access CPD bundle program courses?

First Log in to your CPD House profile from top right member login section; then use the link from left side sub-menu or from following sections to access your subscribed bundle program page.

Q- How to access CPD bundle program courses Step-by-Step ?

A-    First to you have to log into your CPD House  profile using email and password;

B-     Then click on subscribed bundle program access links from left side sub menu under CPD Bundle # Access Page.

C-     Alternatively, simply select your subscribed bundle from the secure program page.

Once accessed in, you will have access to subscribed program page with details, instructions to access course videos and its documentation including a copy of agenda, instructor notes, policies and additional support related resources.

Q- What if one of the CPD events has expired in any CPD bundle program?

All CPD pricing bundle programs have guaranteed 10-16 approved CPD hours. If there is any event which has lapsed, we will provide an additional event in lieu to cover the situation.

Q- CPD bundle program video password is not working?

A-First, you have to log into your CPD House profile account by using your email and password and then use password under each title to access video CPD.  Your CPD House profile log in password is not the password for video CPD password; it is different. If you still have issues, please send your support ticket via a form with the exact name of the program in question along with screen print shot indicating an exact error for further assistance. 

Q- I changed my membership level to CPD Bundle and had not received instructions?

A – Usually if a member subscribes to a program first time, he/she will receive detailed information with instructions to access the program via email instantly after successful registration.

For members who are already a member of a different class, such as R or NIP and then they change their level to CPD bundle or R1, their subscription is considered an upgrade or change and they will receive a brief email message with a link to access the program. A member can follow that, or simply just log into CPD house profile account by using email and password and Member will find the new program level access and details automatically.

Q- How to apply/adjust CPD house in-house credit towards a new purchase?

You can use in-house credit for any other event automatically. To do so and apply/adjust in-house credit, all you have to to is to log in to your profile account first, then select a new event, then during payment part, look for the option to apply the in-house credit.

If you have difficulty, just send an email message with the name of your new event, and we will apply for credit manually at our end.

Q- One event with two agendas, which one to use?

As explained in our following support question and answer, you have to claim CPD as per date in agenda and invoice. There are several events which are repeated twice in one year, and we grant access to the previous one at no extra cost.

It does not matter when you have accessed or viewed, ICCRC regulations will accept credits only after the date in agenda and as per your invoice date.

A- If you see two agendas with different dates under the one-course title; please use only one agenda to claim ICCRC CPD, which relates to date when you originally used to attend or access course/event.

For example: if you attended or viewed event within 90 days from January 23, you should use January 23 agenda, if you attended or viewed event within 90 days from Dec 21, use agenda for Dec 21 date. It does not matter what is your date of purchase or registration.

Q- Not sure if payment via credit card has been processed or not?

A- Log into your CPD House profile and check your audit log for payments and invoices. Id still cannot find it, send your support ticket.

Q- How can I claim my CPD credits from the regulator?

A- Please visit your regulator's website and follow instructions.

How to complete your CPD credit reporting declaration forms and make sure that no mistake or error is made (PME-2015-16)  FREE • Video PME

Q- No CPD credits received from the regulator?

A- Please contact your regulator and inquire about reasons. Send a copy to CPD house via a support ticket if reasons are related to CPD house-P.D.L.E.S.

Q- Is "Free and No Obligation Self-Assessment Test "mandatory or part of CPD requirements?

A- No; this test or any other test is neither required by the regulatory body nor a part of any CPD program. This test is for you to assess your knowledge in given category.

Q- Cannot register event online; there is no registration button to click?

A- If there are no seats or video is in the process, a registration link will not be available.

Q- Cannot pay via credit card?

A- We accept visa or master card via online registration process; at this time, there is no other option.

Q- Have not received a copy of agenda, or have lost a copy of agenda and other documentation?

A- For live sessions, this information is instantly provided via email with event registration confirmation message, notes are also provided via email within 12-24 business hours from the live event date and time. For video sessions member is required to download from the link with event confirmation message. No agenda or material is available for free archived videos section. If you have deleted or lost email, you may request a duplicate copy. Use this link to support policy and options.

Q- Cannot find video or web login link?

A- This information is available within the same email containing event confirmation relayed to the member after completion of registration. Please look for that email and read instructions carefully; if you have lost or deleted it by accident, you may request a duplicate copy. Use this link for policy and options.

Q- Video link page password is not working?

A- If the event is not expired this could happen due to multiple failed attempts.  Use this link to support policy and options.

Q- Video link password expired?

What if my password is not working or I am locked out by the system?

Effective January 15, 2016: Member will have access to all P.D.L.E.S. CPD events all the way until the end of the year (December 31) regardless your date of purchase during the current year. No more password expiry issues.

A- CPD-CLE videos pages are accessible for view anytime 24/7 on December 31(please refer to email with registration confirmation & instructions for password ). It is purchaser's responsibility to pay attention to expiry period carefully, and view/watch video on or before expiration. Once the password is an expired video will be no longer accessible.

In locked out situation when password is still valid, please contact support team via support ticket form

Q- Cannot play or view the video?

A- CPD house tests its videos periodically on a daily basis. 99% of the time this issue relates to member's personal computer and is due to member's Internet speed and connectivity medium such as wireless/signal strength/LAN/dial-up modem and computer RAM (memory), processor speed and type, operating system and type of browser. You may have to have the required knowledge to adjust your own settings and comfort level. Please use CPDhouse video support web page/link to resolve the issue before submitting support ticket form S.​

Q: How to access or play Video program online? 

Look for an email sent to you after successful event registration containing step by step instructions to video CPD. ​If you cannot find this email in your inbox, try locating this in your spam folder.

In above instructional email message, you will find two steps under event detail link, one indicating a link to login secured page and the other for a secured password (All capitals letters). You will need to use that link and password to log into secured CPD video page. Remember, event detail link is not the video link, and your P.D.L.E.S. profile login password is not the password for secured video CPD page.

Once you are logged into CPD House-secured CPD video page, you may simply click on the play button available in the middle of the video box, and the system will automatically start playing.

You may use extra features to enlarge video view area or view in HD format if your system supports it.

All CPD House videos are recorded in a special encoding which supports most media player or MP4/FLV Formats. We use secure cloud-based online secured services such as Google Drive server(s) and videos can be viewed or played right from our video web page without downloading any link or video to your computer.

Once registrant receives instructions with video, success depends on his/her computer's hardware and software compatibility and designated media player and Internet speed, as there is no connection between registrant’s computer and our servers at that time. If still there is an issue to play video, it is purely a compatibility issue between your system and or internet speed/connectivity or modem settings of your Internet service provider; you may try again by refreshing browsers or use a different computer or Internet service provider or change your computer’s firewall settings. 

Q- Have technical difficulty playing video or webcast on my personal computer?

A- Please use CPD hosue video or web support web page/link to resolve the issue 

Q- Need to cancel the event or apply for a refund?

A- Please explore our refund and registration policy, and then submit a request via refund form R.

Q- Have not received a reply to my previous support ticket?

A- If we have received your support request as per our support policy, we will reply to support-related inquiries within 12-24 business hours or less. Please check your spam/junk email folders before submitting a new support ticket. Use this link for policy and options.

Q-How I can claim the discount at R1 level for a purchased video?

A- You have to log in as member via login boxes and then register for any event for applicable discount

Q- How can I upgrade myself from R to R1 level?

A- You have to log in as a member, and then from member's profile select option to change the level to next.

From R to R1, first, you have to pay the full membership fee and then allow 24 -48 business hours to refund the difference between two.

Q- Not sure if payment was successful or not after registration?

A- If you see a message like successful in green highlight and payment failed in yellow and red, this means, your event registration part was successful, but payment was not due to credit card related issues, such as declined or not entering matching information related to credit card billing. You have to try again with a different card or contact your back.

Q- I would like to know if a recording of the below webinar will be available for participants to watch again?  I paid for this CPD event and would like to watch it again.

A- Each event is sold as separate event based on its format of your choice. Purchase of one event in a given format does not constitute automatic registration or access to another. Such as if you have purchased a live web format event, you will have access to live only, video event will give you access for video event only. If you want to have access to video event later, you have to purchase that.

Q- How to access the free archived video?

1- First login as member and then select your desired topic from list

2- Click on "register" link and complete registration

3- Instantly receive your registration confirmation via email

4- If you have logged out, log in as member again and clicked on video link in registration confirmation message to access and play

You cannot view free video without logging in first as a member

Video link pages are password protected, and these passwords expire within given time line as mentioned in original order registration/confirmation email, members are requested to follow instructions and view videos/related documentation as soon as possible when order details are


ICCRC CPD Credit Forms and CPD House related answers:
  • Name of event organizer: CPD House
  • Original date of event: (date & time on agenda is the answer for all formats)
  • Date of watch or access: Should be after the date of agenda
  • Location of the Event: 99 Sante Dr. Unit B, Vaughan, ON. L4K3C4. Canada
  • Date and Time of the Event: (date & time on agenda is the answer for all formats)
  • Is it an Online/Video/In-person Event? You have to check your registration format
  • Is it a part of Larger Event or a Conference? No

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