L.A.P.E.C. - P.D.L.E.S - CPD House - LMS

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24/7 Technical Support Policy:

For Students/Members:

L.A.P.E.C.–P.D.L.E.S. does not offer general or technical support via telephone or email without applying the following procedures, or receiving mandatory support form. Once support form is received, support manager's response time is less than 24 business hours.

At L.A.P.E.C. we are always very serious about providing accurate, to-the-point required support to current or past student(s), as soon as possible. A prompt and accurate reply is possible only when we have accurate and to-the-point information from students.

To resolve any support-related inquiry (24/7) in minimum time we have provided every possible answer to general questions via the following Q & A link

Support for instructors is available between 8 AM-8 PM EST Monday to Friday. (Please refer to secure course page on LAPEC OLMS for directions)

Common Q & A

We treat all students equally and with respect. Inquiries are handled in sequence as they arrive in our office, and response depends upon volume at any given time.

Mandatory support ticket form-S    RCIC CPD Related - 24/7 Online Support   Lawyers CPD Related - 24/7 Online Support 

Please note
L.A.P.E.C.staff does not provide or offer any personal computer or software-related technical assistance or training to members. If you still encounter problems in this situation, please try to explore a solution via the following common questions/issues. If you still face difficulty and cannot find a solution, then submit a support ticket form.

All CPD events are presented, facilitated and delivered on behalf of respective educator as an approved CPD speaker/provider directly or indirectly. The registrant is requested to verify the accreditation status of individual event/course/ status as provider from respect regulator's website before completing the registration. CPD House, LAPEC, PDLES will issue a full refund if the regulator rejects CPD credits  within the respective registration year and if the rejection is due to provider's fault.  Please use this link for detailed refund policy and instructions.

How to access CPD Bundle Program

Once you have successfully subscribed to the program and paid the invoice, simply logout and then log in again. You will be automatically landing on your program page.  Read all contents carefully and apply. 

If you are a returning user within the subscription period first, you must login: You will be automatically directed to the page related to your program. 

In case you navigate away from your program page and wish to go back to the subscribed program page, then please pay attention and look for your program under CPD PROGRAM LOG IN (RCIC) access link/button on top menu bar. Move your mouse cursor on that button and click on your subscribed program in sub-menu  link/button. You will see your course/program link in sub-menu bar. Simply click on related course button and access the program. 

Q- Will I get a CD-DVD for video CPD or download to my computer?

A: No, we provide secure access to all video CPD online from our website. We dont mail out DVDs or allow download.

New,PUAR Service for R1 and Bundle Member: Effective April 18, 2018, All Bundle Program registrants and R1 members will be eligible to receive 100% FREE PUAR Support services in the following areas; 

If you are P.D.L.E.S. R1 or Bundle CPD program member with an active subscription / registration use the following the link to access PUAR compliance support related documentation.    PUAR Support Access Page for R1 & Bundles

"L.A.P.E.C." Legal and Professional Education College is Registered as a private career college under the Private Career Colleges Act, 2005”  © 2014-2017 L.A.P.E.C. All Rights Reserved.

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